Returns & Exchanges

At Haylou, we stand by the quality of our smart wearables and audio technology by offering a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may initiate a return for a full refund or exchange.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Ensure the device is in its original condition and pack it securely in the original packaging, including all cables, manuals, and accessories.

3

Ship the Item

Affix the provided shipping label or use a trackable shipping service to send the package back to our designated quality control center.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or ship your replacement device within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing